Privacy Policy SEAL Mobile Car Detailing QLD Effective Date: 28 October 2026\ Last Updated: 28 October 2026 1. Introduction SEAL Mobile Car Detailing QLD (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, contact us, request a quote, make a booking or use our mobile car detailing services throughout the Gold Coast and surrounding Queensland areas. We aim to handle your personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to our business. 2. Personal Information We Collect Depending on how you interact with our business, we may collect the following types of personal information: -Contact information: Your name, phone number, email address and service address. -Booking information: Your preferred appointment date and time, requested detailing services, booking history and service location. -Vehicle information: Your vehicle make, model, registration number, size and condition details relevant to providing our services. -Payment information: Payment status, transaction references, invoice details and billing information. Payment card information may be processed by third-party payment providers. -Communications: Information you provide through emails, telephone calls, website enquiries, quote requests, booking forms and social media messages. -Photographs: Images of your vehicle taken before, during or after detailing for condition reports, service records, quality assurance or marketing where appropriate permission has been obtained. -Website usage information: Technical information such as your IP address, browser type, device information, pages visited and interactions with our website, where collected through cookies, analytics or similar technologies. We only seek to collect information that is reasonably necessary for our business activities or otherwise permitted by law. 3. How We Collect Personal Information We may collect personal information directly from you when you: - Complete an online booking or enquiry form. - Request a quote for our detailing services. - Contact us by telephone or email. - Communicate with us through social media. - Book or receive a mobile car detailing service. - Provide vehicle details or photographs. - Make a payment or request an invoice. - Visit or interact with our website. We may also receive relevant information from booking platforms, payment providers or business customers who arrange detailing services on behalf of their employees or fleet vehicles. Where required by law, we will take reasonable steps to inform you about the collection of your personal information and how it will be used. ### 4. How We Use Your Personal Information We may use your personal information for the following purposes: - Responding to enquiries and preparing quotes. - Managing and confirming bookings. - Scheduling appointments and communicating service updates. - Travelling to the requested service location to provide mobile detailing. - Identifying your vehicle and determining its detailing requirements. - Processing payments and issuing invoices or receipts. - Maintaining customer, transaction and service records. - Documenting vehicle condition and completed work. - Managing customer feedback, complaints and disputes. - Improving our services, website and customer experience. - Sending promotional offers and marketing communications where permitted by law. - Meeting our legal, taxation, accounting and regulatory obligations. - Protecting our business against fraud, misuse and unauthorised activity. We will not use your personal information for unrelated purposes unless you have consented or the use is otherwise permitted or required by law. 5. Disclosure of Personal Information We do not sell your personal information to third parties. We may disclose relevant personal information to trusted third parties where reasonably necessary to operate our business or provide our services. These may include: - Website hosting and maintenance providers. - Online booking and form platforms, - Payment processors and invoicing providers. - Accounting and business administration services. - Website analytics and advertising providers. - Professional advisers, insurers and legal representatives. - Government agencies, regulators or law enforcement authorities where required or authorised by law. - Business customers who arrange detailing services for their vehicles or employees, where relevant and lawful. For example, we may use your name, phone number, vehicle details and service address to manage your booking and provide the requested detailing service. Where we use third-party providers, their collection, use and storage of personal information may also be governed by their own privacy policies and terms. 6. Overseas Disclosure Some third-party services used by our business may store or process personal information outside Australia. If information is handled overseas, the relevant locations will depend on the providers and services we use. Where applicable Australian privacy laws require specific steps for overseas disclosure, we will take those steps to protect personal information. 7. Cookies and Website Analytics Our website may use cookies and similar technologies to improve functionality, understand visitor behaviour, measure website performance and support advertising activities. These technologies may collect information such as your IP address, browser type, device information and website interactions. If we use third-party analytics or advertising tools, information may also be processed by those providers in accordance with their own privacy policies. You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality. The technologies used will depend on the features enabled on our website. 8. Vehicle Photographs and Marketing We may photograph vehicles before, during or after detailing to document their condition, record completed work, assess service requirements or resolve service-related questions. We may also wish to use photographs of completed detailing work to promote SEAL Mobile Car Detailing QLD on our website, social media pages or other marketing materials. Where required, we will obtain appropriate permission before using identifiable customer or vehicle photographs for promotional purposes. We will take reasonable care to avoid unnecessarily publishing identifying information, including registration numbers, customer details or residential addresses. If you have concerns about a photograph used in our marketing, please contact us using the details provided in this policy. 9. Direct Marketing We may use your contact details to send promotional offers, special deals, service updates or other marketing communications where permitted by law. You may opt out of marketing communications at any time by following the unsubscribe instructions provided or contacting us directly. Opting out of marketing will not prevent us from sending essential communications relating to an existing booking, payment, invoice or customer service request. We will comply with applicable Australian laws governing commercial electronic messages. 10. Storage and Security of Personal Information We take reasonable steps to protect personal information from loss, misuse, interference, unauthorised access, modification or disclosure. Depending on how information is collected, it may be stored in emails, electronic booking systems, online forms, business software, accounting systems or physical records. Access to personal information is limited to those who reasonably need it for business purposes. Although we take reasonable security precautions, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security. We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including any applicable legal, accounting, taxation, insurance or recordkeeping requirements. When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it where appropriate and lawful. 11. Access to and Correction of Personal Information You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, out of date or misleading. We will consider and respond to your request within a reasonable period and in accordance with applicable privacy laws. In certain circumstances, we may be unable to provide access to particular information where a lawful exception applies. If this occurs, we will explain our decision where permitted by law. 12. Data Breaches We take reasonable steps to protect personal information and respond appropriately to suspected security incidents. If a data breach occurs, we will assess the incident and take appropriate steps to contain and address it. Where applicable Australian privacy laws require notification of an eligible data breach, we will notify affected individuals and the relevant authorities in accordance with those requirements. 13. Third-Party Websites and Services Our website or communications may contain links to third-party websites, social media platforms, booking services or payment providers. These third-party services operate independently and may have their own privacy policies, security practices and terms of use. We are not responsible for the privacy practices of third-party websites or services that we do not control. We encourage you to review their privacy policies before providing personal information. 14. Children's Privacy Our services are primarily intended for vehicle owners, drivers and business customers. We do not knowingly collect personal information from children unless the collection is reasonably necessary for a legitimate purpose and permitted by law. If you believe a child has provided personal information to us unnecessarily, please contact us so we can review the matter and take appropriate action where required. 15. Your Privacy Rights Depending on the privacy laws applicable to our business and your circumstances, you may have rights relating to your personal information, including the ability to: - Request access to personal information we hold about you. - Request correction of inaccurate or incomplete information. - Withdraw consent where processing is based on consent and withdrawal is available. - Opt out of direct marketing communications. - Make a complaint about how your personal information has been handled. We will consider privacy-related requests in accordance with applicable legal requirements. 16. Privacy Complaints If you believe we have mishandled your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve your concerns. Please explain the nature of your complaint and provide any relevant details that may assist our investigation. We will aim to acknowledge your complaint within a reasonable period and respond as soon as practicable. If your complaint cannot be resolved, you may be able to contact the Office of the Australian Information Commissioner (OAIC), provided the matter falls within its jurisdiction. OAIC website: [https://www.oaic.gov.au/](https://www.oaic.gov.au/) 17. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes to our business operations, website, booking systems, third-party services or legal obligations. The latest version will be published on our website, together with the date it was last updated. We encourage customers to review this policy periodically. 18. Contact Us If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or want to make a privacy complaint, please contact us using the details below. Business Name: SEAL Mobile Car Detailing QLD Email: [sealmobilecardetailing@gmail.com](mailto:sealmobilecardetailing@gmail.com) Phone: 0421 217 778 Business Location: Gold Coast, Queensland, Australia Website: Please refer to the website on which this Privacy Policy is published. We appreciate your trust in SEAL Mobile Car Detailing QLD and are committed to treating your personal information with care and respect. --- This Privacy Policy is intended as general information about our privacy practices. It is not legal advice. Our obligations under Australian privacy law depend on our business circumstances and the services and technologies we actually use.